The use of our website and the sale and purchase of goods from our website are governed by our terms and conditions as set out below

“We” or “Our” refers to “You” or “your” refers to the person accessing, using or ordering from our

Prices, Description and Availability of Goods:
Prices are subject to change without notice and all goods are sold subject to availability. Where goods are temporarily out of stock we will contact you so that you may choose between a refund, receiving it when it is back in stock or selecting an alternative product.

Whilst we endeavour to ensure the product descriptions, pictures, information and prices are accurate at the time of entry, we do not accept liability for any inaccuracies, errors or omissions. Colours may vary slightly from those shown on the website due to differences in computers and monitors. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.

Payment Options:
We accept: Credit / Debit Card (We accept most major cards). All prices are in pounds sterling (£). Oh and of course cash is always welcome.

Delivery / Shipping Arrangement:.

For mainland UK shipments the usual delivery time is 3 to 5 working days  but it can take up to 2 weeks depending on the delivery options you choose. Delivery is on weekdays only and you must sign for your delivery. Delivery can be any time between 9am and 5pm. We will always attempt to deliver on time. In the event that your order does not arrive when expected please wait 2 business days before contacting us.

If the parcel packaging is damaged in anyway please do not accept the parcel or make sure to sign for it as Damaged.

Once your item has been delivered please check for any faults or damages within 3 working days of receiving it and report this to

If you have ordered items as gifts, they must be inspected within 3 days of delivery. If there are damages, faults or incorrect products, please provide the details by email to Returns must be shipped within 14 days. Please include the order number and a copy of the receipt.

Cancellation / Returns
In the event that it is necessary to cancel an order or return an item, please send an e-mail to  for assistance.

Please provide as much detail as possible so that we can process your query as quickly as possible. If a return is arranged you will receive a return authorization number by email. Please include a copy of this e-mail with the returned item(s).

It is our goal to provide a personalized and quality service. Our returns policy assures that if you are unhappy with anything that you purchase you may return it as long as retail packaging is intact and unaltered.

Returns must be shipped within 14 working days from receipt of the goods in unopened and unused condition with the original receipt. Refunds will be processed as soon as returns are received and condition confirmed.  Items returned as unwanted or ordered incorrectly will be subject to a 10% restocking charge and the postage will also not be refunded. This does not apply to faulty or damaged items.

Returns Policy & Warranty on Bikes:

If Items are faulty or parts are missing when the goods are received, please phone the helpline number on 02920 704 524 or email   .

All items must be re-boxed for collection. Any item returned and found to have been poorly packaged, misused, abused or neglected i.e. bikes used for stunts that they are not designed for, then we reserve the right to charge the customer for repairs and return of goods.

All returns must be sent to:


The Electric Bike Shop Wales

86 Glebe Street


CF64 1EF

All new bikes are covered by manufacturer’s warranties.

We do not accept returns on special orders or bikes that have been customized at the customers request.

In the event that you have a concern with our  services or products, please contact our team by e-mail: Or call us on: 02920 704 524. We aim to acknowledge complaints within 2 working days and endeavour to keep you informed throughout all processes.

Trademarks and Copyright:
All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the

ALL RIGHTS RESERVED. The copying or use of design elements, structures content or materials on this website without the express written permission of The Bike Shop Wales is strictly forbidden.

Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit / debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software.

Remember to always keep your password to the site a secret.

Updated 14 December 2014